1.1- The FUOLK platform is a digital platform that enables users to access and benefit from the services and marketing offers provided by service providers in the logistics sector in the Kingdom of Saudi Arabia. These providers seek to benefit from marketing their services and offers, and display them on the platform to enable users to view and benefit from them.
The platform aims to enable individuals, service providers, merchants, and other users to exchange benefits through buying and selling based on supply and demand. The platform serves as an intermediary that facilitates the service provision process, contributing to a safe, stable, and easy business environment. It also provides one of the most important regulatory development tools, namely public consultation, which aims to improve the transparency and efficiency of the investment environment by engaging service providers with the service seeker (the beneficiary).
The (FUOLK) platform is owned by fuolk gate logistics Company, a company registered in the Kingdom of Saudi Arabia, headquartered in the city of Riyadh and registered with the Ministry of Commerce under Commercial Registration No. 1009154183 The rights include (copyrights, patents, trademarks, trade names, goodwill, trade secrets, confidential information, and any other form of intellectual property rights in any country in the world, including intellectual property rights related to the "Site" and all software, computer applications, and smartphone applications derived from or connected to it), as well as the right to register and protect the aforementioned rights through legal means.
Means the website available through the following link: https://fuolk.com and all websites/pages accessible through the aforementioned website. thereto, all services and features provided by the website, and all intellectual property rights included therein. Where the text indicates otherwise, the term is used to refer to the operator of the "platform."
This document constitutes a fully-fledged contract between the FUOLK platform and the user of the platform, whether the "User" is registered or not. By agreeing to, using, or accessing the platform, the "User" is deemed to be bound by this document, including its terms and conditions. A "User" is any person who uses the "Platform" by accessing, using, and/or benefiting from any service and/or feature provided by the platform. Other linguistic derivatives of this word (such as the verb form) are interpreted in accordance with this definition, and this preamble is considered part of this document.
2.1 - The User must be fully qualified to use the Platform and enter into valid "Arrangements" with the Service Providers (based on the terms and conditions they publish on the Platform or link to through the Platform).
2.2 - The User is committed to fully fulfilling his obligations under the "Arrangements" he enters into. The User acknowledges that the Company or the Platform is not a party to any "Arrangements" and does not guarantee the fulfillment of any obligation incurred by either party under them.
2.3 - The User is committed to providing accurate and valid "User Data" and to providing all information and cooperation requested by the Platform Operator.
2.4 - Upon accessing the Platform, the User waives in advance any complaints, claims, or demands arising from his use of the Platform.
2.5 - The User undertakes not to misuse the Platform and shall bear sole responsibility for any such misuse.
2.6 - The User acknowledges his familiarity with the rules, regulations, and procedures. The applicable laws in the Kingdom and undertakes not to violate them.
2.7- The User agrees to access and use the Platform for lawful purposes only and undertakes not to use the Platform to commit crimes or encourage others to engage in any conduct that may constitute a crime or entail civil or criminal liability.
2.8 - The User undertakes not to upload or post any illegal content that includes discrimination, defamation, abuse, or slander against any individual or entity.
2.9 - The User undertakes not to use the Platform to impersonate other individuals or parties.
2.10 - The User undertakes not to use the Platform to upload any material containing viruses, spyware, or any computer code, files, or programs that may alter, damage, or impede the operation of the Platform or any device or software belonging to any person accessing the Platform.
2.11 - The User undertakes not to upload, post, send, or broadcast any material that the User is not authorized to broadcast under any law or contractual relationship.
2.12 - The User undertakes not to alter, damage, or delete any content on the Platform.
2.13 - The User undertakes not to claim any affiliation with or represent any government entity, company, association, body, or the like unless he or she is legally authorized to represent that entity.
2.14 - The User undertakes not to publish or broadcast any advertisement, promotional material, or any form of promotion on the Platform.
2.15 - The User undertakes not to publish any material that infringes or conflicts with the intellectual property rights of others.
2.16 - The User undertakes not to collect or store personal information about others.
2.17 - When using the Platform, the User is responsible for compensating the Platform for any loss or damage incurred as a result of misuse or misuse. The User intentionally introduces any malicious or technologically harmful viruses to the Platform, attacks the Platform, or disrupts its services.
2.18- The User acknowledges that he/she clearly understands that any use of the Platform or any material available through it is at his/her own risk. Neither the Center nor any of its employees guarantees that the Platform will be uninterrupted or error-free, nor does it guarantee the results the User will obtain from using the Platform.
2.19- The User acknowledges that the Platform owns all proprietary rights to the Platform. The User agrees to abide by all rules, terms, and conditions and to retain all copyright and other notices on any content obtained through the Platform.
2.20- The user of the (FUOLK) platform is obligated to bear any additional fees or expenses incurred by the service providers.
2.21- The user acknowledges that the platform will not be held liable for any delays in shipments or containers. Rather, the platform's role is limited to acting as an intermediary between the user and the service provider.
2.21- The user acknowledges that the platform will not be held liable for any delays in shipments or containers. Rather, the platform's role is limited to acting as an intermediary between the user and the service provider.
2.22- The user is committed to using the FUOLK platform for legal purposes related to logistics and transportation services.
2.23- The user acknowledges that the FUOLK platform's role is limited to marketing the activities of service providers, and that the platform is the primary intermediary between the user and the service provider, enabling the user to subscribe to the services provided by the platform. The platform does not directly provide any logistics services; its role is limited to facilitating transactions between users and service providers.
2.24- The user acknowledges that he/she grants the FUOLK platform full authority to automatically deduct its percentage from each transaction made through the platform.
2.25 - The User is prohibited from copying, modifying, or altering the Platform, or attempting to obtain the source code underlying the Platform (or any software or code associated with the Platform).
2.26 - The User acknowledges that any information provided through the Platform is complete and accurate, and will not attempt to access the Platform using another person's name, nor will they adopt a username that the Platform deems inappropriate.
2.27 - The User undertakes to indemnify and hold harmless the Platform, its subsidiaries, and partners from and against any claims, demands, losses, liabilities, or expenses (including attorneys' fees) arising from or related to: the use of the Platform (FUOLK), the services obtained through the use of the Platform, the violation or breach of this document, or the violation of the rights of third parties.
2.28 - The User agrees to pay and deduct any amounts due to the Platform under the Service and/or the Services provided and/or the use and access to the Platform.
2.29 - The User has the right to request the deletion of his account at any time, provided that there are no financial transactions or contracts. Pending.
2.30- When canceling a request to provide a service or offer a product on the platform, the Service Provider is obligated to notify the platform of the cancellation within a maximum period of (24) hours.
2.31- When canceling a service request, the user is obligated to provide the platform with a notice of cancellation within a maximum period of (24) hours.
3.1 - The Platform may amend the Terms and Conditions at its sole discretion. Such amendments shall be effective immediately upon posting. Use of the Platform after such amendments constitutes the User's acceptance of the amendments. The User must review these Terms and Conditions periodically.
3.2 - The Platform is not responsible for any delay, poor quality of service, performance, or interruption of service for any reason, and the User waives any claims against the Platform in this regard.
3.3 - The Platform shall not be liable for any loss or damage resulting from viruses, distributed denial-of-service attacks, or any other harmful technological material that may infect the User's device, software, data, or other proprietary material as a result of using the Platform, downloading or sharing any of its available content, or using any of the websites linked to it.
3.4 - The Platform is not responsible for the content of websites linked to the Platform, nor is it liable for any loss or damage that may arise from the use of this Platform.
3.5- The Platform shall not be liable in any way for direct or indirect, special or general damages arising from the use of or inability to use the Platform. By using the Platform, the User agrees to this document.
3.6- The Platform is committed to providing adequate protection for the information you provide, in accordance with electronic and legal protection procedures to safeguard your confidential information.
3.7- The Platform has the right to terminate or suspend the User's access to the Platform without prior notice if the User violates these Terms and Conditions or applicable laws, or due to any conduct that the Platform deems to be in violation of the Platform's Terms and Conditions, intellectual property rights, or the laws and regulations of the Kingdom of Saudi Arabia, or customs, or harmful to the Service Provider or others.
3.8- The Platform and Service Providers reserve the right to reject submitted applications based on specific criteria, such as non-compliance with the conditions or the provision of incorrect information. In the event of rejection, the reasons for rejection will be explained to the User.
3.9- The Platform makes no representations or warranties that the information available on the Platform is accurate, complete, or complete.
3.10- The Platform owners reserve the right to withdraw the information at any time without liability.
3.11- The Platform shall not be liable for any delay or failure in performing the Services resulting from reasons beyond its reasonable control.
3.12- The Platform reserves the right to impose, cancel, and/or amend fees at any time at the Platform's sole discretion. Fees may also be changed or revised at any time without prior notice to the User.
3.13- The Platform may significantly increase the fees and charges applicable in certain geographic areas during times of high demand for the Service.
3.14- The Platform may impose a cancellation fee on the User if the User fails to comply with the restrictions and timelines specified.
4.1- Fees include applicable taxes, including value-added tax. Fees paid are final and non-refundable unless otherwise specified by the Platform.
4.2- All Platform usage fees and expenses are due immediately. Payment will be facilitated through the Platform using the payment methods available to the User. A receipt of payment will be sent via email as appropriate.
4.3 The platform will make reasonable efforts to inform the user of any applicable fees and charges, provided that the user is responsible for paying them, regardless of whether the user is aware of them or not, as applicable, or their value, as follows:
Transaction Type: Service Fee
Invoice Creation Fee: SAR 2.50
SADAD Transaction Fee: SAR 5.00
Mada Transaction Fee: SAR 1.00
Refund Fee: SAR 0.00
Subscription Fee: SAR 0.00
Setup Fee: SAR 0.00
Service Offer Fee: SAR 0.00
4.4 Fees on the platform may vary from one service provider to another. Therefore, you should consult the payment service provider used by the FUOLK platform to determine whether the fees are fixed or a percentage and then update the document.
4.5 The user must pay the fees within the time period specified in the offer terms.
4.6 If the user is late in paying, a late fee may be imposed in accordance with the service provider's policies.
4.7- If the agreed-upon service is not provided as stipulated in the contract or offer, the user has the right to request a full or partial refund of the fees paid, after explaining the reasons and obtaining the platform's approval.
4.8- The service requester will receive prior notice of any expected government bills related to the service. If the user fails to pay the required government bills, the service may be suspended by the service provider until the outstanding amounts are settled.
4.9- The amounts stated on the platform are in Saudi Riyals (unless otherwise stated). If payment is made in another currency, the exchange rate adopted by the service provider from whom the platform/service requester obtained the service will be applied.
4.10- If a customer (“user”) or merchant pays an amount and wants to recover part of it or the entire amount paid, he must submit a request to the service provider, which in turn will review and approve the request and transfer the amount to the account of the beneficiary or merchant or reject the request, while the platform reserves the right stipulated in Clause 4.7.
5.1- For inquiries and complaints, please contact the platform via the available technical support channels: Tel/+966583838385 Email/info@fuolk.com, and the complaint will be responded to by the technical team within (5) business days.
5.2- The platform provides an official mechanism for resolving disputes between the service requester ("user") and the service provider. Mediation may be provided between the parties in the event of a dispute, to ensure a mutually satisfactory solution is reached.
These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and the user submits to the exclusive jurisdiction of the courts located in the city of Riyadh in the Kingdom of Saudi Arabia.
7.1- The Arabic version of these Terms and Conditions shall prevail over the English translation.
7.2- The User hereby declares his acceptance that all representations, undertakings, and warranties made in these Terms and Conditions shall be deemed to be directed to him, in addition to the Platform, such that each of the aforementioned individuals shall have the right to benefit from or seek enforcement of any of the provisions of these Terms and Conditions directly against the User.
7.3- These Terms and Conditions, as amended from time to time, and the Policies constitute the entire contract between the Platform and the User regarding his use of the Platform and receipt of the services and benefits available through it.
7.4- The validity period of offers provided by service providers is limited to a specific period, determined in accordance with the terms of each offer.
7.5- Use of the Platform includes accessing, browsing, or logging in to it.