1.1- The FUOLK platform is a digital platform that enables service providers in the logistics sector in the Kingdom of Saudi Arabia seeking to benefit from marketing their services and offerings by displaying them on the platform, enabling users to view and benefit from them.
The platform aims to enable individuals, service providers, merchants, and other users to exchange benefits and services through buying and selling based on supply and demand. The platform serves as an intermediary that facilitates the provision of services, contributing to a safe, stable, and easy-to-use business environment. It also provides one of the most important tools for regulatory development: public consultation. This process aims to improve the transparency and efficiency of the investment environment by engaging service providers with the service seeker (the beneficiary).
The (FUOLK) platform is owned by fuolk gate logistics Company, a company registered in the Kingdom of Saudi Arabia, headquartered in the city of Riyadh and registered with the Ministry of Commerce under Commercial Registration No. 1009154183 The rights include (copyrights, patents, trademarks, trade names, goodwill, trade secrets, confidential information, and any other form of intellectual property rights in any country in the world, including intellectual property rights related to the "Site" and all software, computer applications, and smartphone applications derived from or connected to it), as well as the right to register and protect the aforementioned rights through legal means..
Means the website available through the following link: https://fuolk.com and all websites/pages accessible through the aforementioned website., all services and features provided by the website, and all intellectual property rights included therein. Where the text indicates otherwise, the term is used to refer to the operator of the "platform."
This document constitutes a fully-fledged contract between the FUOLK platform and the service providers on the platform, whether the "Service Provider" is registered or unregistered. By agreeing to use, access, or offer their service on the platform, they are deemed to be bound by this document, including its terms and conditions. A "Service Provider" is any person who offers, provides, or provides logistics services on this platform to enable "Users" to view and benefit from them. Other linguistic derivatives of this word (such as the verb form) are interpreted in accordance with this definition, and this preamble is considered part of this document.
2.1 - The Service Provider must be fully qualified to use the Platform and enter into valid "Arrangements" with the Service Requester, based on the terms and conditions published on the Platform or linked to through the Platform.
2.2 - The Service Provider is committed to fully fulfilling its obligations under the "Arrangements" it enters into. The Service Provider acknowledges that the Company or the Platform is not a party to any "Arrangements" and does not guarantee the fulfillment of any obligations incurred by either party (the Service Provider or the Service Requester).
2.3 - The Service Provider is committed to providing accurate and valid "Service Provider Information" and to providing all information and cooperation requested by the Platform Operator.
2.4 - The "Service Provider," upon accessing the Platform, waives in advance any complaints, claims, or demands arising from its use of the Platform, within reasonable limits.
2.5 - The Service Provider undertakes not to misuse the Platform and shall bear sole responsibility for any such misuse.
2.6 - The Service Provider acknowledges its familiarity with the laws, regulations, and procedures in force in the Kingdom and undertakes not to violate them.
2.7 The Service Provider agrees to access and use the Platform for lawful purposes only and undertakes not to use the Platform to commit crimes or encourage others to engage in any conduct that may constitute a crime or entail civil or criminal liability.
2.8 The Service Provider undertakes not to upload, post, or display any unlawful content that discriminates, defames, abuses, or slanders any individual or entity.
2.9 The Service Provider undertakes not to use the Platform to impersonate other persons or parties.
2.10 The Service Provider undertakes not to use the Platform to upload any material containing viruses, spyware, or any computer code, files, or programs that could alter, damage, or impair the operation of the Platform or any device or software belonging to any person accessing the Platform.
2.11 The Service Provider undertakes not to upload, post, display, transmit, or broadcast any materials or products that the Service Provider is not authorized to broadcast under any law or contractual relationship.
2.12 - The Service Provider undertakes not to alter, destroy, or delete any content on the Platform.
2.13 - The Service Provider undertakes not to claim any affiliation with or representation of any government entity, company, association, body, or similar entity unless legally authorized to do so.
2.14 - The Service Provider undertakes not to publish or broadcast any advertisement, promotional materials, or any other form of promotion on the Platform.
2.15 - The Service Provider undertakes not to publish or display any material that infringes or conflicts with the intellectual property
2.16 - The Service Provider undertakes not to collect or store personal information about others.
2.17 - When using the Platform, the Service Provider is responsible for compensating the Platform for any loss or damage incurred by the Platform as a result of misuse, the Service Provider's intentional introduction of any malicious or technologically harmful viruses into the Platform, or the Service Provider's attack on the Platform or denial of its services.
2.18 - The Service Provider acknowledges that it clearly understands that any use of the Platform or the provision of any service or material through it is at its own risk. Neither the Company nor any of its affiliates guarantees that the Platform will be uninterrupted or error-free, nor does it guarantee the results the Service Provider will obtain from using the Platform.
2.19 - The Service Provider acknowledges that the Platform owns all proprietary rights to the Platform and agrees to abide by all rules, terms, and conditions and to retain all copyright and other notices on any content or service offered through the Platform.
2.20- The "Service Provider" of the FUOLK platform is obligated to bear any additional fees or expenses incurred by the service requester (the "User").
2.21- The "Service Provider" of the platform acknowledges that the platform will not bear any liability in the event of a service request being canceled, fees not being paid or delayed by the user, or shipments or containers being delayed. Rather, the platform's role is limited to acting as an intermediary between the service provider and the service requester.
2.21- The "Service Provider" of the platform acknowledges that the platform will not bear any liability in the event of a service request being canceled, fees not being paid or delayed by the user, or shipments or containers being delayed. Rather, the platform's role is limited to acting as an intermediary between the service provider and the service requester.
2.22- The "Service Provider" is obligated to use the FUOLK platform for legal purposes related to logistics and transportation services.
2.23 - The Service Provider acknowledges that the FUOLK platform's role is limited to marketing the activities of service providers, with the platform acting as the primary intermediary between the service provider and the service requester, enabling the service provider to subscribe to and offer logistics services on the platform. The platform does not directly provide any logistics services; rather, its role is limited to facilitating transactions between the service provider and the service requester.
2.24- The “Service Provider” acknowledges that the (FUOLK) platform will be granted full success with the percentage of the platform’s data automatically from the total amount paid by the service requester there in his request for the service.
2.25 - The Service Provider is prohibited from copying, modifying, or adapting the platform, creating a link to the platform, or attempting to obtain the source code through which the platform operates or any software or code related to the platform, except after obtaining written approval from the platform.
2.26- The Service Provider represents that any information or services it provides through the Platform are complete and accurate. It will not attempt to access the Platform using another person's name, nor will it adopt a Service Provider name that the Platform deems inappropriate.
2.27- The Service Provider undertakes to indemnify and hold harmless the Platform, its affiliates, and partners from and against any claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising from or related to: the use of the Platform (FUOLK), the services it offers, or obtains through the use of the Platform, any violation or breach of this document, or any violation of the rights of users or third parties.
2.28- The Service Provider agrees to pay and deduct any amounts due to the Platform under the services it offers, the services it provides, and/or the use and access to the Platform.
2.29- The Service Provider has the right to request the deletion of its account at any time, provided that there are no outstanding financial transactions or contracts.
2.30- When canceling a request to provide a service or offer a product on the platform, the Service Provider is obligated to notify the platform of the cancellation within a maximum period of (24) hours.
2.31- The service provider is not permitted to cancel a request, offer, or provide the service after it has been displayed on the platform, except after referring to the platform and providing reasonable reasons for the cancellation. The platform has the right to approve or reject the cancellation request.
3.1 - The Platform may amend the Terms and Conditions at its sole discretion. Such amendments shall be effective immediately upon posting. Use of the Platform after such amendments constitutes acceptance by the Service Provider of the amendments. The Service Provider must review these Terms and Conditions periodically.
3.2 - The Platform is not responsible for any delay, poor quality of service, performance, or interruption of service for any reason, and the Service Provider waives any claims against the Platform in this regard.
3.3 - The Platform will not be liable for any loss or damage resulting from viruses, distributed denial-of-service attacks, or any other harmful technological material that may infect the Service Provider's equipment, software, data, or other proprietary material resulting from use of the Platform, downloading, or sharing any portion of the Service Provider's content or content available on the Platform, or using any of the websites linked to it.
3.4- The Platform is not responsible for the content of websites linked to the Platform, nor is it liable for any loss or damage that may arise from the use of this Platform.
3.5- The Platform is not liable in any way for direct or indirect, special or general damages arising from the Service Provider's use of or inability to use the Platform. By using the Platform, the Service Provider agrees to this document.
3.6- The platform is committed to providing adequate protection for the information you provide, in accordance with electronic and legal protection procedures to maintain your confidential information in accordance with the Saudi Personal Data Protection Law (PDPL) to ensure local compliance.
3.7 - The Platform has the right to terminate or suspend the Service Provider's access to the Platform without prior notice if the Service Provider violates these Terms and Conditions or applicable laws, repeatedly delays payment of fees, provides a product that does not meet the agreed standards, or is subject to any conduct the Platform deems to be in violation of the Platform's Terms and Conditions, intellectual property rights, or applicable laws and regulations in the Kingdom of Saudi Arabia, customs, or harmful to the Service Requester or others.
3.8 - The Platform reserves the right to reject requests and/or services provided by the Service Provider based on specific criteria, such as non-compliance with the conditions or the provision of incorrect information about the service provided. In the event of rejection, the reasons will be explained to the Service Provider through available channels.
3.9 - The Platform makes no representations or warranties that the information provided on the Platform is accurate or complete.
3.10- The Platform Owners have the right to withdraw the Service at any time without liability.
3.11- The Platform shall not be liable for any delay or failure in the performance of the Services provided by the Service Provider due to reasons beyond its reasonable control.
3.12- The Platform reserves the right to impose, cancel, and/or modify fees at any time at the Platform's sole discretion. Fees may also be changed or revised at any time without consulting the Service Provider.
3.12- The Platform reserves the right to impose, cancel, and/or modify fees at any time at the Platform's sole discretion. Fees may also be changed or revised at any time without consulting the Service Provider.
3.14- The Platform reserves the right to charge fees to the Service Provider if the Service Provider cancels the Service Request and fails to comply with the restrictions and time limits set forth in Clause 2.31 of the Document.
4.1- Fees include applicable taxes, including value-added tax. Fees paid are final and non-refundable unless otherwise specified by the Platform.
4.2- All Platform usage fees and charges are due immediately. Payment will be facilitated through the Platform using the Service Provider's available payment methods, and a payment receipt will be sent via email as appropriate.
4.2- All Platform usage fees and charges are due immediately. Payment will be facilitated through the Platform using the Service Provider's available payment methods, and a payment receipt will be sent via email as appropriate.
Transaction Type: Service Offer Fee
Invoice Creation Fee: SAR 0.00
Payment Transaction Fee: SAR 0.00
Mada Transaction Fee: SAR 0.00
Refund Fee: SAR 0.00
Subscription Fee: SAR 0.00
Setup Fee: SAR 0.00
Service Offer Fee: SAR 0.00
4.4- Fees on the Platform may vary from one service offering to another. Therefore, you should consult the Platform Administration to determine the payment mechanism used by the FUOLK Platform, whether the fees are fixed or a percentage, and then update the document.
4.5- The Service Provider must pay the fees within the time period specified in the Platform Terms, within a maximum period of (24) hours.
4.6- If the Service Provider is late in payment, a late payment penalty may be imposed in accordance with the Platform's policies.
4.7- If the Service Provider fails to provide the agreed-upon service as stipulated in the contract or offer, the User has the right to request a full or partial refund of the fees paid, after explaining the reasons and obtaining Platform approval.
4.8- The Service Provider will receive prior notice of any expected government bills associated with the Service Offer. If the Service Provider fails to pay the required government bills, the Service Offer may be suspended by the Platform until the outstanding amounts are settled.
4.9- The amounts stated on the Platform are in Saudi Riyals (unless otherwise stated). If payment is made in another currency, the exchange rate adopted by the Service Provider will apply.
4.10 - If a customer ("User") or merchant pays an amount and wishes to receive a partial or full refund, they must submit a request to the Service Provider, which will review and approve the request and transfer the amount to the customer's or merchant's account or reject the request. The Platform reserves the right to intervene whenever necessary, as referred to in Clause 4.7.
5.1- For inquiries and complaints, please contact the platform via the available technical support channels: Tel/+966583838385 Email/info@fuolk.com, and the complaint will be responded to by the technical team within (5) business days.
5.2 - The Platform provides a formal mechanism for resolving disputes between the service requester ("User") and the service provider. Mediation may also be provided between the parties in the event of a dispute, to ensure a mutually satisfactory solution is reached.
These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and the user submits to the exclusive jurisdiction of the courts located in the city of Riyadh in the Kingdom of Saudi Arabia.
7.1- The Arabic version of these Terms and Conditions shall prevail over the English translation.
7.2- The Service Provider hereby declares its acceptance that all representations, undertakings, and warranties made in these Terms and Conditions shall be deemed to be directed to it, in addition to the Platform, such that each of the aforementioned individuals shall have the right to benefit from or seek enforcement of any of the provisions of these Terms and Conditions directly against the Service Providers.
7.3- These Terms and Conditions, as amended from time to time, and the Policies constitute the entire contract between the Platform and the Service Providers regarding the use of the Platform and the viewing and receipt of the services and benefits available through it.
7.4- The validity period of the offers provided by the Service Providers is limited to a specific period, determined in accordance with the terms of each offer.
7.5- Use of the Platform includes accessing, browsing, logging in to, or viewing the services therein.